WHEN IS YOUR NEXT COLLECTION LAUNCHING?
We’re constantly creating for you! Find launch dates and exclusive details about upcoming collections in our newsletter here.
MY FAVORITE ITEM IS SOLD OUT! WILL IT COME BACK IN STOCK?
Be the first to know when one of our pieces is restocked by signing up for our newsletter here.
MY ORDER IS NOT GOING THROUGH! WHAT'S GOING ON?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.
WHEN WILL MY ORDER SHIP?
Most orders ship within 2-3 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a launch will ship within 5 business days.
OOPS! I NEED TO CHANGE SOMETHING ON MY ORDER.
If you need to change or cancel your order, please contact us ASAP at email@example.com. Include your order number and “Change to Order” in the subject line.
I JUST PLACED AN ORDER ON AUREUMCOLLECTIVE.COM. CAN I ADD SOMETHING ELSE?
We cannot add items to an existing order. Please place a new order for the item and contact us ASAP at firstname.lastname@example.org. We’ll be happy to consolidate shipping items together.
JUST ORDERED A NEW ITEM BUT MY ORDER IS TAKING LONGER THAN NORMAL. IS THERE AN ISSUE?
Orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on each individual product and will inform you if we cannot meet the delivery date.
WHERE IS MY ORDER CONFIRMATION?
As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If you did not receive an email, please check your junk folder and add email@example.com to your safe sender list.
MY JEWELRY ARRIVED DAMAGED, WHAT DO I DO?
If your item arrives damaged please email firstname.lastname@example.org within 72 hours of delivery with photos and your order #.
HOW DO I CARE FOR MY PRODUCTS?
Our collection is plated in heavy 24k gold or silver. Plated jewelry will naturally turn over time, to learn how to prolong the life of your piece please visit our care page.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept the following payment providers: American Express, Visa, MasterCard, Discover, JCB, Paypal, Venmo, Apple Pay, Google Pay, Shopify Pay, Klarna. For Klarna FAQ, please consult the Klarna site here.