Frequently Asked Questions
We’re constantly creating for you! Find launch dates and exclusive details about upcoming collections in our newsletter here.
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Most orders ship within 2-3 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a launch will ship within 5 business days.
If you need to change or cancel your order, please contact us ASAP at info@aureumcollective.com. Include your order number and “Change to Order” in the subject line.
We cannot add items to an existing order. Please place a new order for the item and contact us ASAP at info@aureumcollective.com. We’ll be happy to consolidate shipping items together.
Orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on each individual product and will inform you if we cannot meet the delivery date.
As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If you did not receive an email, please check your junk folder and add info@aureumcollective.com to your safe sender list.
If your item arrives damaged please email info@aureumcollective.com within 72 hours of delivery with photos and your order #.
Our collection is plated in heavy 24k gold or silver. Plated jewelry will naturally turn over time, to learn how to prolong the life of your piece please visit our care page.
We accept the following payment providers: American Express, Visa, MasterCard, Discover, JCB, Paypal, Venmo, Apple Pay, Google Pay, Shopify Pay, Klarna. For Klarna FAQ, please consult the Klarna sitehere.