SHIPPING + RETURNS

SOMETHING GOLDEN IS COMING TO YOU.

PROCESSING

Please allow 1 to 2 days for your order to process. You will be notified with tracking when your package has shipped. Processing time is subject to change and may be longer during new drops or launches due to high order volume.

 

USA SHIPPING

Free USA shipping on all orders.

 

INTERNATIONAL SHIPPING

Standard $20 flat rate on all orders worldwide.  Free worldwide shipping for all orders over $300. 

 

RETURN POLICY

We hope you love your Aureum pieces, but if for any reason you are not satisfied, we are happy to offer site credit for unworn items that are sent back within 7 days of receiving your order.  Returned merchandise should be accompanied with the original packaging and must not show any signs of wear. 

 

To request an exchange for site credit, email info@aureumcollective.com within 7 days of receiving your item(s) and please include EXCHANGE REQUEST and your order # in the subject line.  Please allow up to 24 hours for our team to get back to you with next steps.

 

Once we receive the return to our warehouse in the required conditions, we will issue you an online credit code via email for the amount of the item being exchanged, which can be used immediately to place a new order exclusively on aureumcollective.comPlease allow up to 72 hours for your returned item to be processed and the site credit issued.

 

Site credit codes are non refundable, cannot be redeemed for cash and expire one year from activation. Please note that shipping costs are not refundable.

 

Aureum reserves the right to refuse a return on any items received back in unsatisfactory condition.

 

DAMAGED GOODS

We inspect all merchandise before packing and sending, however if for some reason your item arrives damaged, please email info@aureumcollective.com within 72 hours of delivery with photos and your order #.  Items received damaged will be handled on a case by case basis.